NICE (Nasdaq: NICE) today announced the release of a series of research-based content comprising key psychological insights demonstrating employees achieve greater success when supported by desktop robots. With the inclusion of intelligent robotics, organizational systems are designed to factor in employee interest, attention and attitudinal drift. This improves employee motivation, creativity and mental wellbeing on an individual level while driving increased efficiency on an organizational level. As part of this initiative, Professor Dan Ariely shares insights on why intuitive technology such as NEVA (NICE Employee Virtual Attendant) and employees can collaborate in a highly effective and sustainable manner.
Dan Ariely and NICE explore the profound fit between complex human dynamics and intelligent desktop automation technology in the recently released content. Ariely explains that both humans and technology have strengths and limitations, and how the combination of both the robotic and human workforces therefore creates a profound opportunity for businesses to leverage the strengths and minimize the limitations of each. Ariely and NICE explore employee behaviors such as why employees have a tendency to cut corners, what limits contact center agents from understanding what customers want during a service call, and how showing effort to customers and employees makes them more appreciative.
Dan Ariely is a James B. Duke Professor of Psychology and Behavioral Economics and is the founder of The Center for Advanced Hindsight. Ariely hosts a Wall Street Journal column called ”Ask Ariely” and his TED Talks have received over 10 million views. He is the author of three New York Times best-selling books.
“Automation can empower employees and reduce errors, when applied correctly,” said Dan Ariely, Professor of Psychology and Behavioral Economics at James B. Duke University. “There is a significant opportunity to leverage robotics as a tool to improve our work and make our workplaces more engaging and creative. When we create a collaborative relationship that plays to the different strengths of humans and robots, everyone benefits”.
“We are pleased to partner with Professor Ariely to publish these intriguing insights. It’s clear that Enterprises can benefit from taking psychological as well as technological perspectives into consideration.,” Barry Cooper, President of the Enterprise Group, NICE said. “This research reaffirms NICE RPA’s vision of ‘Automation for the People’ which aligns technology with complex human dynamics. We are committed to innovate with technology such as NEVA which brings out the best in employees operating in rich complex desktop environments.”
About NICE NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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